Podoyo support
Something not working, or a question about your account? Write to us. A person reads it.
Email: [email protected]
Please say which phone you are using and, if a program went wrong, roughly when you asked for it. That is usually enough for us to find it.
Before you write
- My program failed or never arrived.
- Open the app and try the request again; a failed program can be retried from the home screen. If the same request fails twice, send us the time you asked and what you wrote.
- There is no music in the breaks.
- Music in the breaks is generated by us and needs no music account. If you chose Apple Music in Settings, Apple Music has to be reachable and your subscription active; without that, the program plays speech only.
- The app says I have used this month's talk minutes.
- The free tier includes a monthly allowance of talk minutes; the app shows what is left and when it renews. A shorter program, or one with music (music does not count), may still fit. When Premium and minute packs are on sale, both raise the allowance.
- I see ads. Can I turn them off?
- Ads fund the free tier. Premium removes them once it is on sale; you buy it in the app under the account icon at the top of the home screen. On iPhone you can refuse personalized ads under Settings → Privacy & Security → Tracking; ads then still show, but are not tailored to you.
- I want a copy of my data, or I want it deleted.
- Both are in the app: tap the account icon at the top of the home screen. Export gives you a single file with everything we hold, and delete removes the account immediately.